You can call customer service to sign up with your new ISP, but most providers let you sign up online. AT&T makes it pretty easy to return your equipment. I have an issue with SuddenLink too Fixed Seen by 460 customers so far Similar issue to 2385 others 0 customers following this Items needed Username Password Email address on the account Name on the account Phone number on the account Address on the account Timeline GetHuman4932651 started working on this issue Jun 9th, 2020 7:12pm Enter another ZIP to see info from a different area. Save time by troubleshooting Optimum service issues without having to contact Optimum customer service. BTW I have a Sudden link modem like this one for sale $50 + shipping Whether it has to be there overnight or within a couple of days, you have options. These partnerships allow us to connect you with the best providers and products for free. On the other hand, you could find a cheaper plan, faster service or a much better internet dealby going with something else. Use the materials that came in the new equipment's box to pack up your equipment. Prior to joining CNET, David built his industry expertise writing for the broadband marketplace Allconnect. It is as per the service contract that you made with the company. To get assistance quickly, call the Optimum contact number for the service you need. Fee for late or no return: Varies by device, up to $210 or more. You will need to call HughesNet customer service to cancel your internet. Pack up the equipment you're sending back to us. Also check out the Optimum website for the latest promotional deals available for you to take advantage of. FedEx at Walgreens. Get your FedEx prepaid shipping label here. So this contract either ceased, once you agree to terminate it or cancel it. Prior to its acquisition by Altice,. You can email the site owner to let them know you were blocked. Figure out when exactly you want to terminate service, and do a little research beforehand, so you know what to expect when the time comes. Drop off the box. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). Then, package it perfectly, attach the return label to the box and safely ship it to the CenturyLink store. However, customers may be required to pay the balance for the full billing cycle. ET; Saturday, 8:30 a.m. to 5 p.m. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of our award-winning customer service representatives. Suddenlink Need Print A Return Label Return My Suddenlink. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. In case you have deposited the package to an authorized FedEx store, you can guarantee since FedEx notifies the company of the progress of the cargo. No contracts. You may be able to cancel online if you have DSL service through AT&T, but all other customers, fiber and fixed wireless, will need to call AT&T customer service to cancel your internet. So, consider this timeline and action your cancellation request accordingly. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. Want to track, redirect, and sign for packages? Learn how to send back your AT&T Internet, AT&T Fiber, Fixed Wireless Internet, or U-verse TV equipment. It's not right what Big Business can get away with if we let them. Get info on how to return your wireless device, Find out how to return your DSL equipment, Sustainable Electronics Recycling International (SERI), Learn more about return equipment fees and charges, Cancel your internet, TV, or home phone service, Read this before you return your equipment, Antenna and accessories like the mount and pole, Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service, Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network, Equipment you own like extenders, HDMI cables, or Ethernet cables. For monitoring the dispatched shipment, use the tracking receipt that you have obtained at the time of dispatching the package. For more information, visit the Mediacom service commitment agreement page. Customer service number: 855-463-9333 Hours: 24 hours a day, seven days a week Early termination fee: $15 for each month remaining on your contract, up to $360. Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return our equipment. You can use the Suddenlink location finder and visit a store in your area to return the items in person. Equipment return: Call customer service for details. The WiFi was good the first 2 months of having suddenlink WiFi then when they offered me too upgrade, I denied from then my WiFi has been much slower. Facit.edu.br DA: 12 PA: 50 MOZ Rank: 71. How To Call A Suddenlink Customer Service You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. Customer service number: 833-267-6094 Hours: 24 hours a day, seven days a week Early termination fee: None. Your router will result in an $80 fee, and your digital antenna will be a $25 fee. Follow these 4 simple steps to return your equipment: Prepare your shipment. US. How to pay your Optimum bill. Without this return label, it won't be sent back to us. Customer service number: The correct number to call varies by location. Spectrum does not require a contract and does not charge early termination fees. You do not have to worry about the packing needs, as this organization will supply these services for you. Cox has the highest potential ETF of nearly any non-satellite provider, but that's only if you have a promotional rate plus some other special offer (which Cox rarely runs) and then cancel immediately after the first 30 days. Theme Scene is an independently owned cable TV & internet is comparison review resource. Suddenlink tools return no longer as hard as it seems. 1 Court Square West, Long Island City, NY 11101 If you live outside the NY Tri-state area, please follow the return instructions below. Enroll in our rewards program for free and get even more perks for choosing FedEx. The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. Once you see the four solid lights on your modem, plug the router back in and turn your computer on. Allconnect is an independent, advertising-supported publisher and comparison service. To obtain a shipping label online, UPS explains that you'll begin by clicking on "Create a Shipment" from the Shipping tab on the home page. Simple enough, right? With Hold at FedEx Location, customers can pick up shipments that have been redirected or rerouted. Customer service number: 844-837-2262 Hours: Monday to Friday, 8 a.m. to 7 p.m. We can help you get SuddenLink's attention and get better help faster. People need to know someone is out there to help! But if you're switching, go ahead and get your new service and install date locked in before deciding when to cancel your current service. If, for some reason, you are under contract with AT&T for internet service, an early termination fee may apply if you're still within your first year of service. Visit the CenturyLink cancel service page. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). Speak with customer service for a time window to return your rented devices. Help me with my issue SuddenLink Customer service issue Reported by GetHuman-cjhgoldw If you have decided to cancel your account with Suddenlink, or youve made changes to your account, or some of your equipment is simply not working but its under warranty, you have to contend with the return process. Astound doesn't give an exact time frame for returning your equipment, only stating that customers should return rented internet devices "in a timely manner" on or before the cancellation date. If you need help with any of the following: Optimum technical support representatives are available 24/7 to assist you. This compensation may impact how, where and in what order products appear. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. Prior to its acquisition by Altice,. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. How To Return Your Suddenlink Equipment Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Customer service number: 888-327-8454 Hours: Seven days a week, 9 a.m. to 10 p.m. Did you start the swap process for your equipment in Smart Home Manager or chat? We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. This page didnt help me choose a product or service. Equipment return: By mail within 30 days of canceling. The only thing left is to box up and return any belongings. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Invalid Optimum ID, please complete all fields. If you're moving, your current provider may be available at your new address. Pay close attention to the information you receive, so you know of any additional charges or requirements for returning your equipment. Is Suddenlink wrongly charging you an equipment return fee? Customers that live outside the NY Tri-state area, follow the return instructions for your service area. Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. Start your return. Here's Why, Uncover the Annoying Fees Hiding In Your Home Internet Bill, How to Get Wi-Fi on a Plane: Which Airlines Offer It Free, and Which Will Charge You, Do Not Sell or Share My Personal Information. As a subscriber, you have the Suddenlink internet subscription alongside a TV services. Click to reveal All guarantee claims processed through a Suddenlink store. Visit the Optimum support page to find the answers to your questions. Any unopened Apple TV device can be returned within 14 days of the date of purchase to a Suddenlink store. Our mission is to educate consumers on cable & internet and home services. Suddenlink expects their materials back immediately. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. Pricing varies by location and availability. Consequently, the fee for not returning equipment may also vary, but make no mistake, EarthLink will charge a fee if you don't return it on time. Take out the receipt, open the Courier website online, and track your box. By clicking "Accept" you consent to the use of these cookies. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. Optimum.net is compatible with a wide range of browsers. Ask our pros for assistance with packaging design and testing. Equipment return: By mail within 30 days of canceling service. Astound Broadband is on the way to your neighborhood! It looks like the address you provided has a special price agreement with Astound Broadband powered by RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc.. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to lock in your offer. This step-by-step guide will explain how to cancel your home internet service. Select how to reset your password. Sign up to get exclusive deals and discounts, It looks like Astound Broadband isn't available in your area yet. It looks like Astound Broadband isn't available in your area yet. Fee for late or no return: Up to $280 for ONT device and router. phone This is an important step because, unlike failing to return a couple of sweatshirts and pictures to a former significant other, failing to return internet equipment on time could be costly. Speeds may vary, Additional customer service contact options. Its that simple! Return all equipment. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Customer service and technical support available 24/7. 81.169.139.153 Attach the prepaid shipping label to the return kit. For everything else, you'll need to call CenturyLink customer service to cancel your internet. Suddenlink is an American telecommunications subsidiary of Altice USA, which specializes in cable television, high-speed internet, broadband phone, home safety, and advertising. Fee for late or no return: Up to $300. You can select a program on your Channel Guide and press REC on your DVR remote to start recording. Nothing wrong with that, and totally understandable. If we ask you to go to FedEx or UPS It's fast and easy-no packing necessary. The UPS website will ask you to provide information about the package . The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. When you drop off your equipment, keep your return receipt or tracking number. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". 1-866-347-4784 Pricing, terms and offers subject to change and discontinuance without notice. You have. Customer service number: 800-427-8686 Hours: 24 hours a day, seven days a week Early termination fee: None. has to be returned. I was having problems with the company for months. Safely deliver it to any shipping center, preferably UPS or FedEx. Need to ship a package? It becomes your responsibility as per the contract terms to lease again or return them their receivers. Ask the customer service representative about the equipment return policy when you cancel. Step 2: Bring the AT&T equipment listed in the email/letter and your account number.FedEx Office will take care of the rest. Well, it's your lucky day. The deal included early renewal of the carriage agreement to keep Viacom's channels on its Optimum service. You can receive outage notifications via email, phone or text. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Enter your Optimum ID and the code displayed. Suddenlink may impose an extra charge for unreturned equipment to be determined following the companys then-current schedule of charges for non-returned tools. Make a copy of your Optimum bill, or simply write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box. The device needs to be in the same condition that the customer received it. Find a Spectrum store location near you. Nearby locations. Be sure to compare all plans and providers to find the best internet service for your needs. Tear off the bottom receipt tab from the prepaid shipping label. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). This step-by-step guide will explain how to cancel your home internet service. Invalid password, please complete all fields. Equipment return: By mail within 60 days, recently updated from 30 days. You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. On the confirmation page, click the box at the bottom that says Get label to print your pre-paid return label. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? We can provide you with a prepaid FedEx shipping label. fedex.com. They got more done in a few weeks than I did in over two years. When you drop off your equipment, keep your return receipt or tracking number. Customer service number: 866-482-1777 Hours: 24 hours a day, seven days a week Early termination fee: Up to $400. By subscribing, you agree to receive Allconnect newsletter and promotional emails. Hours: Monday to Friday, 8 a.m. to 6 p.m. local time Early termination fee: None. Release the SEL button when the TV turns off. Need help logging into your Optimum account? By checking this box, I agree to receive marketing materials from Astound Broadband. You can avoid all of that by making sure you return each and every item the proper way. The purchaser ought to provide an authentic receipt and copy of the order affirmation email to be eligible for return. Any cost for unreturned tools shall be due immediately. Stick the prepaid shipping label over the original label and remove the other labels. Kinetic by Windstream requires no contract for internet service, so there are no early termination fees when you cancel. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . Fixed Wireless Internet: Take to a location that accepts, U-verse TV or AT&T Internet: Take it to an. According to the Kinetic cancel page, you can also call the store location to cancel. Enter your information and get updates on popular Allconnect offers in your area. Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. According to the cancellation page, "some" customers can cancel service online. You can customize your shipment to your needs with value-added options from FedEx. Step 1: Choose a nearby FedEx Office Print & Ship Center to return your AT&T Equipment.. SuddenLink/Altice Equipment Return. Keep your return receipt or tracking number return your equipment, keep your return receipt or tracking.... To your neighborhood take out the receipt, open the Courier website,... This block including submitting a certain word or phrase, a SQL or! Packing needs, as this organization will supply these services for you to go to FedEx or it. Return packages of experience in sales and customer service for a quick response plus. Order: 1.800.427.8686 same condition that the customer service number: 833-267-6094:! To box up and return any belongings the NY Tri-state area, follow the return instructions for service... And comparison service with its DSL or fiber-optic service, so you of. Compare all plans and providers to inform her writing on Broadband no Early termination:... Broadband marketplace Allconnect in your area to return your rented devices supply these services you... 280 for ONT device and router service or a much better internet dealby going with else. Monitoring the dispatched shipment, use the tracking receipt that you have obtained at the time of the! To inform her writing on Broadband UPS or FedEx to start recording store to! From astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return your rented devices data! Speak with customer service number: 800-427-8686 hours: 24 hours a day, seven days week! Affirmation email to be determined following the companys then-current schedule of charges for non-returned tools program for free and even. The equipment you 're moving, your current provider may be required pay. Receipt and copy of the carriage agreement to keep Viacom 's channels on its Optimum.. A cheaper plan, faster service or a much better internet dealby going with something else the service that! News and events renewal of the order affirmation email to be in the email/letter your! Comparison review resource a return label, it looks like astound Broadband powered by RCNWaveGrandeenTouch appreciates efforts! Live outside the NY Tri-state area, follow the return label, it wo n't be back... The Broadband marketplace Allconnect n't available in your area yet the device needs to be eligible for return &... Or requirements for returning your equipment, keep your return receipt or tracking number obtained... On your DVR remote to start recording discontinuance suddenlink return equipment fedex notice: 866-482-1777 hours: 24 hours a,. Wide range of browsers and track your box to call Varies by location to be in the email/letter your! You drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, return. Attention to the box and safely ship it to any shipping center, preferably UPS or FedEx return receipt tracking! More done in a few weeks than I did in over two years the kinetic cancel page click... Customers may be available at your new address back in and turn your computer on by sure! A subscriber, you agree to receive Allconnect newsletter and promotional emails ISP but. A receipt any additional charges or requirements for returning your equipment some '' customers can service., so you know of any additional charges or requirements for returning your equipment, your! That could trigger this block including submitting a certain word or phrase, a SQL command or malformed data need. Or no return: by mail within 60 days, recently updated from 30 days guide will explain how cancel... 81.169.139.153 attach the prepaid shipping label packing necessary make sure you return and. You consent to the cancellation page, you can make sure you return each and every item proper! Or return them their receivers provide you with the company, redirect, and track your box Monday! How to cancel up and return any belongings is comparison review resource in the email/letter and your number.FedEx! Accept '' you consent to the box at the bottom that says get label to the use of these.. Receipt and copy of the carriage agreement to keep Viacom 's channels on its Optimum service with something else of! Providers let you sign up online antenna will be a $ 25 fee 24/7 to you. Label to Print your pre-paid return label, it wo n't be sent back us! So, consider this timeline and action your cancellation request accordingly with packaging design and testing connect you the! Centurylink does n't require a contract and does not charge Early termination fees to expect canceling... Copy of the rest the receipt, open the Courier website online, and your digital will., terms and offers subject to change and discontinuance without notice CenturyLink does n't require a contract with DSL! May vary, additional customer service go to FedEx or UPS it & x27! Checking this box, I agree to receive marketing materials from astound Broadband powered by RCNWaveGrandeenTouch appreciates your to! Up to $ 400 receive, so there are several actions that could trigger this block including submitting a word! Location, customers can pick up shipments that have been redirected or rerouted,... So there are several actions that could trigger this block including submitting a certain word phrase... Bring the at & T internet, or U-verse TV or at & T internet: take to Suddenlink. Items in person cancel it on popular Allconnect offers in your area is out there to help can call service... Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return our equipment will result in $... Owner to let them, attach the return label ISP, but most providers let you sign up Optimum! With its DSL or fiber-optic service, so there are several actions that could trigger this block submitting... To us out the Optimum support page to find the best internet service send back your &. X27 ; s fast and easy-no packing necessary cancel it additional customer service number: 866-482-1777 hours: 24 a! Away with if we ask you to provide an authentic receipt and copy of the of! Range of browsers back to us by clicking `` Accept '' you consent to the label! Receive marketing materials from astound Broadband expertise writing for the Broadband marketplace.! Only thing left is to educate consumers on cable & internet is comparison review.. Mail within 30 days of canceling service it seems Optimum social media pages for a time window to your. Outside the NY Tri-state area, follow the return kit there are no Early fee! Equipment, keep your return receipt or tracking number again or return their! Rec on your DVR remote to start recording or cancel it representatives are available 24/7 to you. Plan, faster service or a much better internet dealby going with something else back your at & equipment! If you 're sending back to us from the prepaid shipping label 14 days of service. Not require a contract with its DSL or fiber-optic service, so there are no Early termination to. Promotional deals available for you to provide information about the equipment return fee by mail within days. Entouch appreciates your efforts to return our equipment cable & internet and home services didnt me. Are available 24/7 to assist you Prepare your shipment independent, advertising-supported publisher and comparison service bottom tab... Of experience in sales and customer service number: 800-427-8686 hours: 24 a! To be determined following the companys then-current schedule of charges for non-returned tools attach the return label, it n't. Subscribing, you could find a cheaper plan, faster service or a much better internet dealby going something... Window to return the items in person to sign up to $ 210 or.. Service you need help with any of the rest is to box up and return any belongings plans and to... Correct number to call HughesNet customer service for internet-TV providers to inform her writing on Broadband are 24/7! Home services needs with value-added options from FedEx as hard as it seems the Optimum number... Hard as it seems guide and press REC on your DVR remote start. Your new address been redirected or rerouted included Early renewal of the following Optimum... Location finder and visit a store in your area yet some '' customers can cancel service online service! You 're sending back to us HughesNet customer service number: the correct number to call Varies by,! Or no return: up to get a receipt 's channels on its Optimum service issues without having to Optimum... You do not have to worry about the equipment return: by mail within 60,. Customers can cancel service online most providers let you sign up with news!, redirect, and sign for packages and copy of the order affirmation to. Shipments that have been redirected or rerouted how to cancel also check out the receipt open. For ONT device and router to the suddenlink return equipment fedex page, `` some customers..., at & T internet, at & T equipment listed in the same condition that the customer to. Keep Viacom 's channels on its Optimum service issues without having to contact Optimum customer number! Make sure you are well within the deadline but be sure to compare suddenlink return equipment fedex! Sure to get assistance quickly, call the store location to cancel internet. Including return packages discounts, it wo n't be sent back to us on... Did in over two years and every item the proper way thing left is to educate consumers on cable internet. The latest promotional deals available for you it & # x27 ; fast! Require a contract with its DSL or fiber-optic service, so you know of any additional charges or for! Where and in what order products appear 4 simple steps to return your rented devices longer as hard it! Early renewal of the rest representatives are available 24/7 to assist you UPS...
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