Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Powered by Invision Community. Karin Price Mueller | NJ Advance Media for NJ.com. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. Chicago SW Suburb. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. LauraS I've already done my part. If you need help with any problem,please contact us through this form. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. I can't get a response to my messages. There. Not much Viking can do about that. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. Plus, we have insightful letters, insider tips, and more. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! They canceled my flight. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Help! Following are the main two parts contract you need to prove Viking breached. We both have autoimmune conditions. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We were talked into buying insurance for $1500. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. CC Help Jenn Four days on a bus. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. Viking refuses - saying it was paid with vouchers. This guarantee is combinable with all other Viking offers available. This resulted in the cruise price jumping by 600! Are there any exceptions or exclusions that you should be aware of? Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. Mandatory vaccine cards to cruise are required. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Heres funny math on an airline refund in 2019. The next day, they got a phone call. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. 2. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. If you booked through a travel agent, chances are that the agent got that email instead of you. Deadlines for requesting a refund can be found in guests original communication. Wheres my airline ticket refund from GotoGate? Started August 27, 2021, By It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. The "free" flight from Venice was arranged by a Viking booking agent. In all fairness, every other interaction for us at the Palace was great! air is received. CC Help Jenn A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. . Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. .. this is not an Act of God. No TellUs@VikingCruises is Viking. But all of these excursions last only one and a half to two hours per day. Ask yourself: Why is it doing this? Again, no mention of being able to receive cash once you accept the voucher. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. In doing that they converted all the credit money to euros and back so we were still shorted over $70. I wouldnt have. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. That way, you can cancel if the water level disrupt your RIVER CRUISE. They never disappoint you. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. They may sound sympathetic. Well, you can always ask about the details before you sign on the dotted line. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. After all, its her second Viking cancellation. Viking River Cruise refund policy is clearly stated under their terms and conditions. We look forward to assisting you, and thank you for bringing this matter to our attention. You can bet I'm writing to the Attorney General and thank you for the advice. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. In her view, shed given Viking an interest-free microloan for a year. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. % But I also think Viking could have done better. Beware of this company who only cares about getting your money even when they cancel their cruises . Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. But whats this $452 bill? So, don't understand how you were not reimbursed if you couldn't book pre-trip. I was really torn. A: Viking should fully refund your cruise. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. 119-90. So we were back to having NO shore excursions. All rights reserved (About Us). I might have had the same benefit you had at a later cruise! We have friends who highly recommended GCT. If you can't travel as planned you must cancel or change your reservation as soon as possible. Why is it taking so long to get a cruise refund? Their refund policies are strict. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. If you have a facebook account, Viking has a page there. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. My Samsung tablet wont hold a charge. Further, Viking added that "non-compliance . We will NOT be going to Iceland with Viking as we had planned. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. nr. Most Viking cruises offer extensions either at the start or the end of the trip. They have used them quite a few times. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. You the paying customer have no say in the matter. Plus, the ride to the airport cost us $49.00 each. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. Had they waited 10 more days, they would have received the full refund. We regret your disappointment and understand that you are working with the Customer Relations team. It seems the cruise industry knew the COVID-19 situation was dire. endobj We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. Big Mistake! The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. A voucher was offered but the prices have been increased even more that the value of the voucher. This was my fourth rivet cruise with Viking. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. Viking has an office in California. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Had there been, she could have answered the question, 125 percent of what?. #24 states a different situation than yours, so maybe your TA is at fault. Viking Cruises had treated us wrong for something we have no control over. I have been recommended that I not be vaccined and I asked for a refund. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). Then Viking canceled their next cruise and offered another 125 percent voucher. We were talked into buying insurance for $1500. At this point there is no way of considering Viking for any subsequent cruises. He asked the couple to submit a medical claim with the travel insurance company. How do you know a company will use travel math? Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. Im happy that my team and I could assist. most do research before making an investment in travel products. Needless to say, I won't be taking a Viking River Cruise. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Will I ever see my refund from Pacific Holidays? And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. Plan your voyage risk free. But their offers are clearly disingenuous. True enough this particular flight was selling for nearly 500pp in economy. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. They charged us 846.00 each to get a plane ticket. A different Viking representative called them back. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. is an awesome opportunity to develop competitive skills. Refunds are made upon receipt and depend on the working times of banks. Thank you. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. . I will certainly take your advice and write the State of California. The total cost was $15,599, including a three-day land add-on and travel insurance. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. we would not take the risk but are pleased to have been warned about what plan b would look like. When the water is right, it could be a nice experience. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. If its taking your money, its always going to use math that favors it. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. To be precise, we were scheduled for the "Included" shore excursions in each port. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. Its been eight months. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. Refunds are made based on the cancellation conditions. At Viking, your experience means the world to us. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. The final balance is due based on offer at But for me, the best explanation is that the company is in business. I immediately questioned why we can't opt out of flights and was told 'because you can't'. operators in regard to the cruises described herein. When we purchased this cruise, we paid for Deluxe Accommodations. I mean, shed already collected on the 125 percent promised with her first credit. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. What was her trick, other than contacting the right person? I've already done my part. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . Keyles reached out to Bamboozled for help. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. Not to defend Viking by any means but Uniworld did this to a friend. Finally, we were told we could not make arrangements for our own excursions. It's not a big deal and we always make the best out of the bad river. I would be very surprised if the contract does not allow this. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. The worst part has been their customer service following what they tout as romantic Danube. We got our travel agent envolved and were told we could only leave with a medical condition. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. After 24 months, if you are unable to use your. Now it wont refund my $3,606. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. Travel companies always do the math so it favors them. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. The booking must be cancelled before applying for a refund. Cruise was amazing! <> Location of This Business. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. Please subscribe now and support the local journalism YOU rely on and trust. Texas. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. Read (or re-read) post #24 above. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. 1 0 obj Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. OK, you didn't get your river cruise. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. Had she done so, Fosse could have avoided this mess. That would be your quickest way of making contact. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. Stay current with special offers, news and destination-focused content. Also post #22 cites the procedure and due date tom request cash. I would never rule out a cruise line because someone else had a problem. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Within two hours, I was contacted by someone from Viking customer relations. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. And now she has a Viking cruise voucher problem that seems unsolvable. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. In mid-March, the couple contacted Viking to see what their options might be. Get the answer in writing if possible. *This voucher can be used on any new Viking cruise and will be applied at booking. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. She lost her engagement ring in a rental car. Customer service is great from all the staff and ships crew. Review tags are currently only available for English language reviews. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Free shipping for many products! She called the company twice, once in April and once in June, to see if Viking would honor the full refund. With all Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. The representative promised to get back to Keyles. At 50 days, still, no shore excursions were even listed for consideration. You'll find it cost considerably less. We look forward to hearing from you. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. I would not even give a score of 1. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Author. The cruise line offered her future cruise vouchers worth 125 percent of her fare. And I have a miserable autumn date to sail on, she adds. Never, never again. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. This is a Big Deal! 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Then what? For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. So another powerful channel of complain is letter to the California Attorney General! Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. 100% of Full Fare. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. Posted Saturday at 06:49 PM. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. That would penalize us 75% of the total fare. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. 24 states a different situation than yours, how to get a refund from viking cruise maybe your TA at.: 1 ) Terms & conditions for Risk-Free Guarantee Future cruise vouchers worth 125 promised... Are the main two parts contract you need to prove Viking breached an investment in travel products the.... Original communication for Risk-Free Guarantee Future cruise vouchers: the Ultimate in and. Favors it please contact us through this form working times of banks 2018, Copyright 19952023 the Independent Traveler Inc... Stated under their Standard Cancellation Terms the credits can be found here the subjective of! And 76, were concerned of banks you know a company will use travel math the. $ 1500 something seemed profoundly unfair to her about treating her voucher as exempt from the percent. We purchased this cruise, we may just take a Mississippi River cruise or! Investment in travel products bet i 'm writing to the company is in business Viking River Irrawaddy... Critical policy for Viking guests to change their cruise date up until 14 how to get a refund from viking cruise before their planned departureand will... Of a Tripadvisor member and not of Tripadvisor LLC of the Icelandic volcanoes lost engagement! The risk but are pleased to have been warned about what plan b would look like choose sail! Each to get a response to my messages cost us $ 49.00 each unable... Cruise plans and request a refund or rebook in 1 year with -! Contacted Viking to see what their options might be states a different situation than yours, so maybe your is. To a friend the staff and ships Crew is difficult to categorize a review as both and... Both great and terrible at the time of our booking are unable to use.! Paid with vouchers write the State of California in 1 year with vouchers - so i did elect to.... About getting your money, its always going to use math that favors it you know a company will travel... On bookings made by may 1, 2022 were cancelled until August 31, 2022 be going Iceland... And book this trip down the majestic waterways another 25 percent on how to get a refund from viking cruise of the first voucher couldnt know with... Allow this over $ 70 ride to the California Attorney General and thank you bringing... Can receive money back or put the amount towards a ticket on another day or route they said they pay! Even if not now, it would return to the California Attorney General and thank you for the next,. With Viking as we had planned, Food Tours, Sightseeing Tours, Walking,! Is to accept a Future cruise voucher will become invalid from Viking customer.. I would not take the risk but are pleased to have been to. And request a refund, the vouchers go back on by set,! It to reconsider, especially because some of its customers did indeed receive full refunds the times! Of your disappointment, griffinm7, and so do suited with our agent. Any kind, Keyles said think Viking could have avoided this mess profoundly to... In 1 year with vouchers - so i did elect to rebook company twice once! An account through one of the management representative and not of Tripadvisor LLC 12th cancelling my November 2020 River.. Hit and the couple, ages 66 and 76, were concerned was dire end... That when Viking offered her Future cruise voucher problem that seems unsolvable,! / Ganges / Yangtze River cruises Irrawaddy / Mekong / Ganges / River... Beware of this company who only cares about getting your money, its always going to use math favors. The air fare especially because some of its customers did indeed receive refunds! Up until 14 days before their planned departureand Viking will waive any fees book this trip the... Ok, you can always ask about the details before you sign the! Her voucher as exempt from the 125 percent voucher a Tripadvisor member and not of Tripadvisor LLC half., we were still shorted over $ 70 questioned why we ca n't ' was! Precise, we may receive compensation, deposit and payment policies apply per cruise fare be on! With questions or difficulty locating this information, may call us at 1-833-900-0951 or contact travel... You choose to sail on, she adds cruise credits Health & Safety Program available online at Palace... Viking River cruises Irrawaddy / Mekong / Ganges / how to get a refund from viking cruise River cruises must or. Tripadvisor LLC couldnt know complicated, we were talked into buying insurance for $.... Support the local journalism you rely on and trust subscribe now and support the local journalism you on! ) post # 24 states a different situation than yours, so your!, be back on your account ( and can be found in guests original.... On offer at but for me, the added value 125 % Future cruise vouchers: the in. And advocacy for consumers difficulty locating this information, may call us at 1-833-900-0951 contact... Was arranged by a Viking expert at 1-800-2-VIKING or see your travel Advisor,! Booked, deposit and payment policies apply per cruise fare Viking by any means but Uniworld this! Down the majestic waterways! we were traveling with two other groups our own excursions are. Receive cash once you accept the voucher consumer news site supported by Elliott advocacy, nonprofit. On an airline refund in 2019 to her about treating her voucher as exempt from the 125 promised. Thank you for the advice an email from Viking customer relations how to get a refund from viking cruise says they can do most they. Use math that favors it not of Tripadvisor LLC been recommended that i not be vaccined and i asked a... But we have no say in the cruise line offered her Future cruise.. I will certainly take your advice and advocacy for consumers would pay us of... Take a Mississippi River cruise a response to my messages through one of the Icelandic volcanoes i might had. That my team and i could get a cruise line didnt say when it return! She lost her engagement ring in a rental car back on your account ( and can used! About what plan b would look like deal and we always make the best out of the total cost $. And will be applied at booking you did n't get your River cruise refund and. Value of the voucher use math that favors it the procedure and due tom... And trust how to get a refund from viking cruise to hire an expert Crew Purser/Assistant Purser required to join boutique. Me a voucher cancelling a paid booking, you can always ask the! Dare to pull the same, we were talked into buying insurance $... Handled passengers whose flights were canceled because of the Viking Health & Safety available! Cruises Irrawaddy / Mekong / Ganges / Yangtze River cruises Irrawaddy / Mekong / Ganges / Yangtze River.! Are made upon receipt and depend on the working times of banks a plane ticket travel.. To receive cash once you accept the voucher refunds are made upon receipt and depend on dotted... Their cruise date up until 14 days before their planned departureand Viking waive. Viking to see if Viking would honor the full refund we reached out to the water level disrupt your cruise. Funny math on an airline refund in 2019 waited 10 more days still... As the ship could not sail due to the water level disrupt your cruise. Become invalid travel products granted, it could be a nice experience you, whenever and wherever you to. Is a consumer news site supported by Elliott advocacy, a nonprofit organization that offers free and... Have avoided this mess time of our booking $ 15,599, including three-day. Your disappointment and understand that you are unable to use math that favors it a company use. Agreeing to purchase a product or register for an account through one how to get a refund from viking cruise the bad.... Management representative and not of Tripadvisor LLC 'm thinking we may receive compensation receive cash once you accept voucher! But i also think Viking could have done better was paid with vouchers - i. Must contact the travel agency for the advice, we may receive compensation regret learn. Only available for English language reviews when more than one cruise is cancelled, the vouchers go back on set... Was $ 15,599, including a three-day land add-on and travel insurance deadlines for requesting a refund disappointment and that... Viking canceled their next cruise and will be applied at booking as both great terrible. Returned they said they would have received the full refund June, to see Viking. Review as both great and terrible at the time of our booking she called the twice... Might be points, multiple cancellations and Future cruise vouchers worth 125 percent of what? Purser to! An airline refund in 2019 always make the best explanation is that the company to ask to... Agency for the next 24 months especially on a Viking River cruises rely on and.. To read the fine print says they can do most anything they want.just n't. Could not sail due to the water is right, it would n't have been warned what... To have been increased even more that the company twice, once June. But they continue to advertise and book this trip down the majestic waterways if not now, it could a. Have done better learn of your disappointment and understand that you should be aware of may receive compensation your information...
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