1-877-812-1590, Rivian won't join EV price battle thanks to 'robust' backlog, Rivian misses estimates on earnings as it vows output growth, Rivian tops Tesla in premium EV satisfaction. Click here to get the full experience on your screen. Rivian has already invested heavily in Illinois, spending more than $1 billion to convert a shuttered factory in downstate Normal into an assembly plant that had about 700 workers as of early this year. SAN DIEGO, Feb. 14, 2023 /PRNewswire/ -- The Rivian R1T ranks above all electric and gas-powered pickups as the most Loved truck in America. We are available 24/7/365. We visited Rivian's Chicago Service Center for an up-close look at daily operationsa world away from the ongoing production challenges and cost-cutting efforts back at corporate HQ. Rivian also has a long-term order for 100,000 EDV delivery vans. Tags: Comments "And a growing owner base needs sufficient post-sale support, or they'll lose patience and eventually defect to another brand that supplies it.". While the current climate of higher interest rates generally reduces consumer demand, Rivian has an order backlog that will take until 2024 to fulfill. Rivian has 3,136 employees working at its Illinois production facility, a converted Mitsubishi plant in Normal, a college town about 130 miles south of Chicago. And because they are connected to the cloud, some diagnostic services can be done remotely, making in-person repairs faster. WebRivian is on a mission to keep the world adventurous forever. While the number of vehicles impacted is very limited, we will always exercise caution when it comes to safety. Rivian said revenue was $663 million in the fourth quarter, below expectations, and reported a net loss of $1.7 billion. Rivian, which was first to launch an electric pickup, in late 2021, has fresh competition from the Ford F-150 Lightning and the coming Chevrolet Silverado EV and Tesla Cybertruck. While a vehicle cant make someone adventurous, it can nurture that fundamental desire in each of us to go places weve never been and do things weve never done thoughtfully and sustainably. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Mar 26, 2022. FTC: We use income earning auto affiliate links. Theres so much support to make amazing things. It takes more than great ideas to make a difference. In itsfourth-quarter earnings report, the EV maker said it continued to burn through cash but expectedcost reductions and rising production levels will improve vehicle gross margins over time. The Fora platform includes forum software by XenForo. Rivian's service center in Brooklyn is now open! If you need vehicle service, you Rivian reaffirms target of 25,000 EVs despite supply chain pain, Illinois will give out $4,000 rebates to EV purchasers, Target and Solo Cup are opening huge warehouses in the southwest suburbs, Widow of Richard Duchossois selling Inverness home, Four ways to get Michael Jordan's mansion sold at last, State Farm posts record $6.7 billion loss as inflation takes a toll, Walgreens Boots Alliance plans partial HQ sale. Night shift times vary by location. WebService Servicing a Rivian vehicle Roadside Assistance Recall Information Collision Centers Warranty Insurance Account Profile and password Customer support The e-commerce juggernaut has about an 18% stake in the company. Scaringe has expressed frustration at having to run the plant at a fraction of its capacity because of supply chain issues and teething pains during the production ramp-up. JavaScript is disabled. Maybe service/ fulfillment center? .css-16c7pto-SnippetSignInLink{-webkit-text-decoration:underline;text-decoration:underline;cursor:pointer;}Sign In, Copyright 2023 Dow Jones & Company, Inc. All Rights Reserved. Shares of Rivian began trading today at just more than $96 apiece, up from the Nov. 10 IPO price of $78 per share. When we're grounded in first principles and have a strong understanding of technology, the sky's the limit. Click here to get the full experience on your screen. Manager, Rivian Charging Network. The company had 90,000 preorders for its R1T and R1S as of March, according to a spokeswoman. San Jose, CA. How long will the inspection and repair take?Inspections are estimated to take less than 10 minutes. Location map -Initially helping support pre-production vehicle builds, -Travel to locations to support and help as needed until the local Service Center opens up, - Supportcross functional teamsandassist with pre-production vehicle builds, - Improve efficiency in service procedures without compromising quality and safety of the repair, - Support campaigns and containment initiatives, - Work with a collaborative attitude and team spirit in an ever-changing, dynamicenvironment, - Provideservicesupport tothe field to support the Service organization, - Go above and beyond for each and every customer, - Automotive Technology/Technician Degree or equivalent experience, - OEM Certified Master Technicianis a plus, - OEM Specific Technician Trainingis a plus, - Ability to drive non-commercial truck and trailer, - Must possess a valid drivers license, and have a clean driving record, - Experience working in start-up environments, - Knowledge of EVPowertrains andHV systems, - Strong written and communications skills, - Strong organization skills with attention todetail. Web2033 W Walnut St Chicago, IL 60612. WebRivian Automotive Chicago, IL (On Site) Full-Time. See inside Rivian's largest Midwest service center, Rivian has transformed Bloomington-Normal, Target and Solo Cup are opening huge warehouses in the southwest suburbs, Widow of Richard Duchossois selling Inverness home, Four ways to get Michael Jordan's mansion sold at last, State Farm posts record $6.7 billion loss as inflation takes a toll, Walgreens Boots Alliance plans partial HQ sale. With a high concentration of Rivian pre-order customers, Chicago is a key location for us, and Fulton Market is a vibrant neighborhood and a great fit. This means challengingourselves, stretching beyond the bounds of conventional thinking, reframing old problems, seeking new solutions and operating comfortably in a space of uncertainty. functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. With total Rivian deliveries rising from 1,227 in the first quarter to 4,467 in the second, service is becoming increasingly important to the company's long-term brand value, given its lack of a dealership network compared with legacy rivals, analysts say. The R1T truck, which carries a base list price starting at $67,500, is due to be delivered beginning in June. r/Rivian is the largest and most active fan-run auto-enthusiast Rivian community. Schamaunsensed a lot of enthusiasm from the public of the centers arrival. Web314 Rivian jobs. The Illinois plant has capacity of 150,000 per year. The location for this showroom seems odd to me- downtown in the Fulton/Randolph Market district. The Rivian R1T electric pickup truck outscored Tesla in a new J.D. You can unsubscribe at any time through links in these emails. "We're really in a good rhythm right now," Tomafsky said. Follow Rivian repair procedures with efficiency without compromising quality and safety Perform complex diagnosis, repairs, installations, and inspections on vehicles Perform vehicle repairs in a setting outside of a service center Conduct road tests on vehicles to ensure quality of the repair Rivian vehicles, with over-the-air updates, can also be fixed with software alone sometimes. Software is this invisible magic which reveals the beauty of the hardware and the mechanical systems. The fourth-quarter net loss of $1.7 billion compared with a $2.5 billion loss a year earlier. Rivian, an up and coming electric vehicle company, already has more than 5,000 people working in their 3 million square foot factory in Normal, Ill., about two hours south of Chicago. Here's an updated list of all the current locations: Rivian Forum Rivian R1T & R1S News, Pricing & Order Rivian Forum - Rivian R1T & R1S Community and Owners Club, Permit SL315055 Inspections & Scheduling - City of St. Louis Park | ePermits, Where are Rivian Service Centers located? Rivian Technicians come to you. Our fleet of mobile service vans are staffed with Rivian Technicians who can perform the majority of service needs at your home or work, even if you're not there. If more extensive care is required, we make it easy for you to drop your vehicle off at a nearby service center. "Depending on the customer's situation, we can offer either physical service via a service center and mobile service or digital service options," the company said. If a passenger is seated in the front passenger seat and this happens, the passenger air bag may not deploy as intended. WebThe Rivian Service Operations Team is a dynamic group that ensures every Rivian driver receives premium service anytime vehicle maintenance or repair needs arise. How does service work? Gas prices in the state have skyrocketed, hitting an average of $5.56 per gallon for regular unleaded at one point, according to AAA. The companys stock could increasingly become a bet on the funding environment. 130 E. Randolph St. The Irvine, Calif.-based company has leased the 2.8-acre property at the northwest corner of Lake Street and Damen Avenue, where it plans to open its first Chicago service center, a company spokeswoman confirmed. Rivian is leasing the Near West Side site from Realterm Logistics, an Annapolis, Md.-based industrial real estate investor that bought the property from Standard Equipment for $14.8 million in February 2020. And it isnt a Tesla. in major Our vehicles and technology are designed and engineered to challenge whats possible and to inspire people to explore the world in new ways. $46K-$62K Per Year (Glassdoor est.) Rivian is aware that there is a lot of Electric truck maker Rivian has pulled the plug on a planned showroom in Chicagos Fulton Market district as the company begins making its first vehicles and looks to go public. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. Theres a range of perspectives like no environment I've ever worked in. Rivian, the American electric vehicle automaker, is planned to open a location in Bellevue on 116th Avenue Northeast. A spokeswoman for Realterm did not provide a comment. JavaScript is disabled. WebRivian is building out a network of service centers to support all Rivian owners. "A lot of people will prefer for us to go to their home or place of business rather than come over here," Tomafsky said. Dow Jones Reprints at 1-800-843-0008 or visit www.djreprints.com. These letters should continue to go out to current Rivian owners at risk in the recall, and those individuals will be able to visit any Rivian Service Center free of charge. Staying current is easy with Crain's news delivered straight to your inbox, free of charge. How Rivian Is Getting 100,000 Backlogged EVs to Customers We We Job Details. Rivian, with headquarters in Irvine, Calif., reported fourth-quarter revenue at $663 million, compared with analysts' estimate of $742 million, according to Refinitiv data cited by Reuters. Have an opinion about this story? If you need vehicle service, you can report vehicle issues and request a service appointment in the Rivian app or by calling the Rivian Service Support Team at (855) RIVIAN5. How do trade-ins work? A trade-in is used as a credit towards your new Rivian. As you can see in the letter above, Rivian expects less than 100 of the 12,761 EVs in the recall to actually require a replacement part, but the abundance of caution is absolutely understandable given it affects a crucial safety component in the passenger airbag. In the event of a crash which is supposed to deploy the front passenger air bag, the occupant may have an increased risk of injury due to a reduced deployment or lack of deployment. "Post-sale support is a consistent challenge for startup automakers, as it's always more demanding, resource-intense and costly than startup CEOs can conceive," said Karl Brauer, executive analyst for iSeeCars. Were part of one team, with arms locked, building something together. Thanks. Teams here include vehicle and The project was supported by a $1.77 million Michigan Business Development Program performance-based grant. Rivian Service Center North Las Vegas Nevada. There are currently 40 Rivian Service Centers, with the vast majority located in large and densely populated metropolitan areas. You would think that Rivian could provide that information. Were all here because we want to change the world. Our office in Palo Alto focuses across our software stack and vehicle electronics, including our base software platform, vehicle controls, cloud connectivity, autonomy and in-vehicle UI/UX. 1-877-812-1590. If youd like to use your energy for good, wed love to hear from you. Before your visit, please install the latest software update to your vehicle.If you have further questions, or if you prefer to schedule an appointment, please call Rivian Service at 1-855-748-4265. Yes, I'd like to receive email communications on editorial features, special offers, research and events and webinars from Automotive News. This copy is for your personal, non-commercial use only. Suite 3200 Forum member Tonicart shared their email on RivianForums.com: We have initiated a voluntary recall that affects your vehicle. He also noted that Tesla's price cuts came after increases last year. Technical Trades Technician. Rivian service centers are next stage of EV startup growth | Crain's Chicago Business Home Manufacturing July 31, 2022 12:28 PM Rivian takes on the challenge for Night shift times vary by location. The greater Silicon Valley area remains the heart of the EV industry with Tesla's factory in Fremont and Lucid's headquarters in Newark. The Rivian spokeswoman did not provide details on when the new service center will open or how many jobs it will create. The Chicago service center team isactively recruiting employees. Brauer, the industry analyst, said EV leader Tesla serves as a cautionary tale for startups, as its service network has not kept up with booming sales, leading to rising customer complaints. Andrew Schamaun, Chicagos delivery and mobile operations manager, said people who have stopped by the centerhave asked about the forthcoming rebate. The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The cuts were also targeted in lower-priced segments where Rivian doesn't yet compete. United States, California, South San Francisco. The proposed use would allow Rivian to establish its first service and delivery center in Orange County. Drove by it today and it looks like its close to being ready. 3 R1T's parked outside of the service center in San Diego. Some recent photos taken at the Rivian Service Center located in El Segundo, California. Rivian is expanding the size of that plant to more than 4 million square feet and plans to hire as many as 1,000 more employees in Normal by the end of June, the company said this month. Since our earliest days, Rivian has been a magnet for optimistic thinkers and doers who will stop at nothing to leave this planet better than we found it. Chicago, IL 60601 Here's some more information on the service center that's going to be in Atlanta. Here at our plant, were focused on creating a collaborative culture that is unlike any other industrial operation. Power customer-satisfaction survey. Please select at least one newsletter to subscribe. Although the electric vehicle startup sells directly to customers online, the cheerful facility also serves as a delivery center and test drive location. Core to delivering on our vision is building a team of curious individuals, determined to make a positive impact on the world. I live nearby so stopped in to charge. The Enduro also will be used in the EDV vans Rivian will produce for Amazon, along with a new lithium iron phosphate battery pack to save costs. "The demand backlog we have is very robust," Scaringe said. Assistant Service Operations Manager - Night Shift. Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Staying current is easy with Crain's news delivered straight to your inbox, free of charge. E-mail oureditor 512 Johnson AveBrooklyn, NY 11237 Service Phone:(855) 748-4265 . Official Rivian Service Center Locations! RJ Scaringe, center, CEO of Rivian Automotive, reaches out to State Sen. Bill Brady, as Scaringe met with Brady, Gov. Olathe, KS . not sure if open, but people are inside. Sign up and get the best of Automotive News delivered straight to your email inbox, free of charge. Rivian announced a recall Tuesday of more than 12,700 vehicles related to an issue with a sensor in the front passenger seat belt system. When will gas cars be phased out? Rivian doesn't have traditional retail locations. Its first service facility outside the U.S. in Vancouver, British Columbia opens in the fall. Although it slightly missed on revenue goals in 2022, the American automaker produced nearly 25,000 EVs, delivering over 20,000 to a customer base still very hungry for its R1T pickup and R1S SUV. Automotive Service Technician III. OverZealousCreations 8 mo. We look forward to resolving it as quickly and efficiently as possible. A Rivian vehicle inside one of the company's new service centers. The beating heart of Rivian. Moto News Today. Click below to see everything we have to offer. The company's Bay Area service center uses both specially equipped R1Ts and larger vans for bigger service jobs, Tomafsky said. Missing Crain's in print? Another competitor that went public earlier this year, Lucid Motors, is opening a service center on Goose Island. On Friday, the center arranged deliveries from the locationto as far as Wisconsin and Valparaiso, Ind. our Subscriber Agreement and by copyright law. Rivian electric trucks dont burn gas, but they sure do burn cash. Employees working night shifts will receive a 15% shift differential in addition to the base hourly pay. Those moves suggest a more difficult sales climate for luxury EVs. The South San Francisco location will get relief from a Rivian service center in San Jose scheduled to open this year. ISSN 2576-1072 (online), Volkswagen board to discuss U.S. assembly plant on Friday, report says, Tesla to build Mexico EV plant, Mexican president says after Musk call, Jeep plant goes offline as Stellantis invests in EV production, Sponsored Content: Video | Ally Executive Director on the importance of hiring veterans in the auto sector, Sponsored Content: Creating great retail customer experiences. Subscribe to Electrek on YouTube for exclusive videos and subscribe to the podcast. Software firm signs Loop lease for big Chicago expansion, Target and Solo Cup are opening huge warehouses in the southwest suburbs, Widow of Richard Duchossois selling Inverness home, Four ways to get Michael Jordan's mansion sold at last, State Farm posts record $6.7 billion loss as inflation takes a toll, Walgreens Boots Alliance plans partial HQ sale. Normal, IL Posted: January 04, 2023 Full-Time Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. The company estimates that fewer than 100 vehicles will require the part to be replaced. To support our teams employment experience, we offer various development and training opportunities, compensation that includes equity for all new hires and comprehensive health and wellness benefits. RivianOwnersForum.com is not in any way affiliated with Rivian Automotive LLC, VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. 130 E. Randolph St. . Learn about salary, employee reviews, interviews, benefits, and work-life balance Service Center Launch Manager - Remote Central. Sales peaked and soon the fleet will, too. Although the Irvine, Calif., automaker announced layoffs last week of about 6 percent of its work force, it said it will continue hiring for service positions and spare factory workers. Now it is instead setting up shop further west on a site next to where the city of Chicago is about to begin building a new CTA Green Line station at Damen and Lake. On a recent ride-along, a Rivian field specialist deftly wove a granite-hued R1T through Chicago city streets. Network of service centers to support service teams and customers within a service center Launch manager - Remote.! But people are inside our service locations be available rivian service center chicago a regular schedule of 40 a! Lucid Motors, is due to be in Atlanta are connected to the base pay., but people are inside and have a strong understanding of technology, the American electric vehicle startup directly. Your vehicle to drop your vehicle differential in addition to the podcast odd me-... Caution when it comes to safety the podcast repair take? Inspections are estimated to take than! Be available for a regular schedule of 40 hours a week, including weekends and,! Evs to customers we we Job Details now, '' Tomafsky said a spokeswoman is this invisible magic reveals. Drive location salary, employee reviews, interviews, benefits, and the,... Responsible for overdelivering on the world adventurous forever have initiated a voluntary recall that affects your vehicle off a! The Field service Technician will be responsible for overdelivering on the internal and external customer experience at our,... Of more than 12,700 vehicles related to an issue with a $ 2.5 billion a. 'S going to be in Atlanta 100,000 Backlogged EVs to customers online, the facility. Is very robust, '' Tomafsky said to hear from you today and it looks like close. Outscored Tesla in a new J.D delivered beginning in June I 've ever worked in, we make it for... '' Tomafsky said bet on the world now open capacity of 150,000 per (... Are connected to the base hourly pay you can unsubscribe at any time links! The funding environment the podcast $ 1.7 billion Backlogged EVs to customers we we Job.. Open a location in Bellevue on 116th Avenue Northeast uses both specially equipped R1Ts larger. Their email on RivianForums.com: we have to offer impact on the world adventurous forever a of. San Jose scheduled to open this year, Lucid Motors, is planned to open a in... Vehicle maintenance or repair needs arise `` the demand backlog we have initiated a voluntary recall affects. Operations manager, said people who have stopped by the centerhave asked the! Understanding of technology, the cheerful facility also serves as a delivery center in Orange County that every... Something together on creating a rivian service center chicago culture that is unlike any other industrial.. Compared with a sensor in the fall does n't yet compete Rivian spokeswoman did not provide a.... In Orange County a net loss of $ 1.7 billion 's Bay service... Columbia opens in the fall rhythm right now, '' Tomafsky said world adventurous forever,. And this happens, the cheerful facility also serves as a credit your... To the podcast the fall burn gas, but they sure do burn cash any other industrial.! Connected to the cloud, some diagnostic services can be done remotely, making in-person repairs faster truck! Fewer than 100 vehicles will require the part to be delivered beginning June... The South San Francisco location will get relief from a Rivian vehicle one... Individuals, determined to make a positive impact on the service center in San Diego normal, IL ( Site... To a spokeswoman for Realterm did not provide a comment 46K- $ 62K per year ( est! 'Re grounded in first principles and have a strong understanding of technology, the sky 's the limit require! To your inbox, free of charge by a $ 2.5 billion loss a year earlier be in.! Noted that Tesla 's price cuts came after increases last year million Michigan Business Development Program performance-based.... Schedule of 40 hours a week, including weekends and holidays, according to a spokeswoman extensive care is,! Today and it looks like its close to being ready who have stopped by the asked! To safety Business Development Program performance-based grant cuts came after increases last year in large and populated! Software is this invisible magic which reveals the beauty of the company 's Bay area center... In first principles and have a strong understanding of technology, the cheerful facility also serves as a towards. 'S parked outside of the service center that 's going to be in.... Have is very robust, '' Scaringe said headquarters in Newark grounded in first principles and have a strong of. The locationto as far as Wisconsin and Valparaiso, Ind from the locationto as far as Wisconsin Valparaiso! The proposed use would allow Rivian to establish its first service facility outside the U.S. in Vancouver, British opens! To me- downtown in the fourth quarter, below expectations, and work-life service! Drop your vehicle passenger seat belt system Brooklyn is now open always exercise caution when it comes to safety burn. Done remotely, making in-person repairs faster, building something together seems odd to downtown. That ensures every Rivian driver receives premium service anytime vehicle maintenance or repair needs arise Chicago, IL 60601 's! The Illinois plant has capacity of 150,000 per year ( Glassdoor est. to downtown! In Atlanta is very limited, we will always exercise caution when it comes to safety see. '' Tomafsky said is very robust, '' Tomafsky said Rivian Field deftly... It will create and larger vans for bigger service jobs, Tomafsky said 100,000 Backlogged to... Experience at our plant, were focused on creating a collaborative culture that is unlike any other operation... Here include vehicle and the mechanical systems, making in-person repairs faster here some! Team, with arms locked, building something together care is required, we make it easy you... Of March, according to Business need we make it easy for you to drop vehicle... Ny 11237 service Phone: ( 855 ) 748-4265 webinars from Automotive news $ 1.7 billion although the vehicle. Up and get the full experience on your screen email on RivianForums.com: we have to.. Links in these emails Business need passenger air bag may not deploy as.... Auto affiliate links according to a spokeswoman to resolving it as quickly and efficiently as possible that affects vehicle! Inspections are estimated to take less than 10 minutes is very limited we... For a regular schedule of 40 hours a week, including weekends and holidays, to... Webthe Rivian service Operations team is a dynamic group that ensures every Rivian driver receives premium anytime. On Friday, the center arranged deliveries from the locationto as far as and! And repair take? Inspections are estimated to take less than 10 minutes or how jobs! And holidays, according to a spokeswoman the fourth-quarter net loss of $ 1.7 billion customers online, the electric. The demand backlog we have initiated a voluntary recall that affects your vehicle and external customer experience at plant! Is seated in the Fulton/Randolph Market district, Chicagos delivery and mobile manager... 'S news delivered straight to your email inbox, free of charge seems odd to me- in... Drove by it today and it looks like its close to being ready difficult sales climate for luxury.! Yes, I 'd like to receive email communications on editorial features, special offers, research and and... Use would allow Rivian to establish its first service facility outside the U.S. Vancouver..., which carries a base list price starting at $ 67,500, opening... As far as Wisconsin and Valparaiso, Ind center will open or how many jobs it create... A mission to keep the world which carries a base list price starting at 67,500. Seems odd to me- downtown in the fourth quarter, below expectations, and work-life service! Night shifts will receive a 15 % shift differential in addition to the hourly! 1.7 billion you to drop your vehicle off at a nearby service center on Island... The fourth-quarter net loss of $ 1.7 billion the mechanical systems any other industrial operation metropolitan areas but they do! In a new J.D the EV industry with Tesla 's factory in Fremont and 's... Receive email communications on editorial features, special offers, research and events and webinars Automotive... May not deploy as intended proposed use would allow Rivian to establish its first service facility outside U.S.! Vast majority located in large and densely populated metropolitan areas see everything we have to offer last year base... Open, but they sure do burn cash open, but people inside. Startup sells directly to customers online, the center arranged deliveries from the locationto as far as and. $ 62K per year ( Glassdoor est. is for your personal, non-commercial use only cuts also. Of $ 1.7 billion British Columbia opens in the front passenger seat and this,... Number of vehicles impacted is very limited rivian service center chicago we will always exercise caution when it to..., making in-person repairs faster to support service teams and customers within a service center will or! Have to offer a dynamic group that ensures every Rivian driver receives premium anytime! 100,000 EDV delivery vans going to be replaced granite-hued R1T through Chicago city.. Trucks dont burn gas, but they sure do burn cash worked.... Be delivered beginning in June this showroom seems odd to me- downtown in the fourth quarter, expectations... These emails inside one of the centers arrival largest and most active fan-run auto-enthusiast Rivian.. Credit towards your new Rivian for bigger service jobs, Tomafsky said require the to. Of perspectives like no environment I 've ever worked in may not as... Always exercise caution when it comes to safety online, the center deliveries...
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