Sometimes sellers may cancel orders due to a change of heart or because they have decided to keep the item for themselves. This will be returned to you in the same payment method originally used. The buyer starts by visiting the Mercari app or website and signing up for a free account. This helps build trust between buyers and sellers, which encourages repeat customers. Here, you will be able to view all of the details of your order, including the Cancel Order link. To make a request, visit the Order Status page and tap on Request cancellation. Buyers should contact their local customs office or postal service to request a refund on the taxes. You will receive the refund back to the same payment method you used when making the purchase. These payment methods may offer additional buyer and seller protection. If a seller is located outside of Japan, it is the buyers responsibility to return the item within the same country of purchase. This helps keep buyers and sellers updated on how often they are cancelling their orders. New Mercari seller Worried shipped orders will be canceled My LLC started selling on mercari a few days ago. For example, if you are selling a wedding dress, explain to the Mercari shoppers what a magical wedding that was. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Hello all! Privacy Policy. Its important to note that if the item is customized or bulk-ordered, it may not be eligible for a refund. As the buyer, if you find that the shipping date on your receipt has passed and you still have not received the item, please contact the seller directly to ask for an update on the shipping. All purchases are covered by the Mercari Protection Program and buyers can open a claim if an item they purchased arrived damaged or is not as described. In some cases, the seller may choose to offer a different product, a partial refund, or a full refund. I would not continue to sell. If they paid with a credit card, theyll be refunded to their credit card. Mercari also has a return and exchange policy for users who are not satisfied with their purchase, so customers can feel secure when making purchases on the platform. By: Author Olin Wade (Remodel or Move Stuff). Once the buyer has paid for the item, the seller will be credited with the payment immediately. Because ratings cant be submitted for a cancelled transaction, order cancellations appear under the reviews of the user who cancelled. To make a request, visit the Order Status page and tap on "Request cancellation". Additionally, its important to remember that Mercari does not tolerate any form of misconduct, so if you come across any buyers who are behaving inappropriately, you should report them to Mercaris customer service team. Generally eBay recommends that they select one of the two-day shipping options in order to avoid any potential issues with delivery. Overall, Mercari provides an efficient and safe way for buyers to purchase a wide range of items at competitive prices, with the benefit of having customer support there to help if any issues arise. If the order ships but has not been tracked you will have the option to cancel in 7 days. Additionally, Mercari offers an Seller Protection Program, which covers up to $1,000 of a buyers purchase cost. We went through all of the verification. The seller should also provide a full explanation of their reason for the cancellation. If a Partial Refund is accepted, eBay will credit the buyers account for part of the purchase and the seller will be charged a Final Value Fee for the amount of the refund. Selecting `Cancel` on the item you want to cancel, var cid='5508749140';var pid='ca-pub-9596898681999353';var slotId='div-gpt-ad-remodelormove_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});3. Click to reveal Select the order and click the Decline Offer button. That way youre protected even if there are issues with the tracking number. Mercari does not reimburse sellers that ship an item after the order was cancelled. The buyer also has the option to contact eBay customer support to resolve any issues with the seller. Performance & security by Cloudflare. However, if the seller declines your cancellation, you can take the seller to mediation with Mercari, who can step in and make a decision on the matter. However, scammers would try to outsmart this by changing the way they write their contact details, so still, keep your guard up and stick with its in-App messaging feature. Mercari will send an email to the account holders email address associated with the order as soon as the refund has been processed. The amount of time it takes for a seller to ship a goat depends on the seller and how they are shipping the animal. Finally, you can look at reviews from other buyers to see what their experience has been like with the seller. If the seller refuses to cancel the purchase, the buyer can leave appropriate feedback detailing the experience. If its allowing it I would say you are fine. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Immediate cancellations can be made if the seller has confirmed shipment but the item has no tracking updates 7 days from the day you purchased it. Sellers on Mercari are encouraged to review the companys guidelines for additional tips on staying safe. Additionally, if the seller is shipping internationally, it can take even longer for the goat to arrive. If you accept the cancellation request or dont confirm shipment within 24 hours of the buyers request, the order will be cancelled and well refund the buyer to their original form of payment. Once the item has been purchased, buyers can rely on the Mercaris hassle-free shipping policies. brimbeeno Thanks for the feedback. Generally, sellers are within their rights to deny a cancellation request, particularly if the request is made after the seller has already begun processing the order. However, buyers are encouraged to leave ratings as these ratings help the community determine which sellers provide high-quality service. Step 2: Contact Them Through Their Website. It typically takes Mercari one business day to process a cancelled order and issue a refund. You can cancel an order any time before the seller ships. To protect the marketplace, frequent cancellations may impact your selling privileges. Usually, it is because the item they purchased wasnt as described by the seller. Companies respond better when others are watching. For further help, you can contact Mercaris customer service team for assistance with the process or for additional information. We want to keep the marketplace fair for everyone. Payment is made securely through PayPal, and Mercari also offers a payment protection program for any purchases of $50 or more. If the refund is approved, Mercari will issue the buyer a full refund within 2 to 3 business days. I even provided my SSN and EIN. Once the seller marks the order as shipped, the funds become non-refundable and they cannot be transferred back to the buyers account. Step 2: Find the Seller Information. Yes, it is possible to decline a sale on Mercari. It was founded in 2013 and has grown to be "Japan's largest community powered marketplace" with millions of transactions carried out on the app monthly. Yes, when you cancel an order on Mercari you will get your money back. If you select Expedited shipping, it will arrive within 1-3 business days. com. The cancellation fee may vary depending on the items purchased and any applicable discounts applied at the time of purchase. If the buyer disputes a charge or files a chargeback with their payment provider, they will still be responsible for a $20 dispute handling fee. Rating 4.4 SELL YOUR ITEMS Legit & Safe Service Fees Ease of Use Payout Process Pros First, you need to initiate a return request with the seller, either through the app or website. The business aspect is probably why it was flagged in the first place though. If you are unable to get an update from the seller after attempting to contact them, Mercari can help facilitate a refund. I don't even know how to find the seller on mercari anymore. There are certain situations where you need to cancel a sale on Mercari. by TexTaylorXx. Once the request is made, sellers have 24 hours to either confirm shipment or approve the cancellation request. In order to prevent these types of cancellations, we ask that all orders, even the ones you choose to ship with your own postage, are shipped using a tracking number. I would still see what Mercari says also. A 5th order came in after. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_17',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. In this situation, the Seller is responsible for any associated costs for return shipping. Ultimately, leaving ratings is an important part of the Mercari community, but it is not required from buyers. Additionally, having good ratings as a seller on Mercari can be beneficial in terms of having access to certain features, such as the Top Rated Seller program, which allows you to earn exclusive selling privileges and rewards. Answer (1 of 2): You are in control after three days. You can also contact the Mercari customer service team by email or telephone for further assistance. But if it auto-canceled, that would mean that too much time passed. Depending on the method of payment utilized for the original purchase, the funds may take up to 2 weeks to appear in the original account. Many Mercari reviews complain that the app is not safe for buyers or sellers but the truth lies somewhere in the middle. If the buyer paid with PayPal, theyll be refunded through PayPal. After a seller has shipped an item, they will select Confirm Shipment on the app or website to let Mercari and the buyer know that the item is on its way. On Mercari it sold for $** less Mercari fee plus. Depending on their return policies, the buyer may need to ship the item back to the seller or complete other steps. Required fields are marked *. It may take up to 7-10 days for the money to appear in your account, depending upon the payment method used. Many buyers take steps to make sure the item and seller are both legitimate before completing a purchase and are very successful when using the platform. A seller can cancel a transaction any time before the item or service is delivered or the goods are picked up. Its important to consider how a poor decision in declining a cancellation request could impact the sellers account, even though the buyer may still need to pay any fees related to the purchase. I scoured the web an found the best way to get past the bots are to contact the BBB and when they ask what you want out of it put "Have them contact me" I was so afraid my account would be banned for the fact I took that route. ASAP!!! Finally, Mercaris Seller Protection Program offers further protection to sellers by mitigating the risk of buyer fraud. Cancellations are not used in your overall review count and will not have an impact on your star rating. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. Ratings also help buyers make informed decisions when looking at sellers in the future. Please keep in mind that once you cancel an offer made in Mercari, the seller will no longer be able to accept it. I just had another order come through approximately 30 minutes ago. The amount of time you should wait for a Mercari seller to ship your item depends on the estimated shipping time listed in their item description. Many sellers will offer items that are not legitimate, may be counterfeit, or worse yet lost in transit. The company is listed in Tokyo Stock Exchange (TYO: 4385). Following the on-screen instructions to confirm. You can cancel an order at any time by visiting the Order Status page and tapping on Refund buyer. For example, if a buyer cancels immediately after making their purchase but before the seller has shipped it, the seller will be able to cancel the sale with no negative impact. To check on a purchases cancellation eligibility, visit the Order Status page by going to your profile > Buying > In progress. Yes, you can return an item on Mercari if it doesnt fit. You must cancel within 2 hours of purchasing the item, as long as the seller hasnt shipped the item yet. However, a buyer may be able to file a claim with Mercari if a return policy was not adequately disclosed to the buyer and in those cases, Mercari may cover the cost of the return. Press question mark to learn the rest of the keyboard shortcuts. If you choose to wait longer you can. Yes, it is possible to get scammed on Mercari. This could potentially lead to frustration on the part of the buyer, and further cause them to distrust any future purchases from the seller. You may have missed your window. Need to cancel a transaction? If dont respond or confirm shipment of item within 24 hours, our team will approve the cancellation request. If there was an issue with the transaction or communication, the seller can contact Mercari to request a rating be removed. Once youve confirmed the sale cancellation, the buyer will receive a notification and refund. Mercari may also take additional measures to protect the buyer, such as offering a return of the item if it is still in the sellers possession. If the seller declines the cancellation, eBay may advise the buyer to pursue a return or refund directly from the seller. Yes, Mercari does allow for shipping refunds in certain situations. Generally, it is best to describe the transaction and the product/service from a neutral viewpoint. You can cancel your order by accessing the Orders and Returns page on the Mercari website. 'In honor of imnotlegolas for starting this subreddit. Note: If one item in the bundle sells before you've received a response on your offer, you can send a revised offer - once an offer or counteroffer is accepted, you'll immediately be charged that price. Yes, Mercari charges a fee on any item that is sold. If a seller cancels the sale, Mercari will refund the buyer in full for the item, shipping and tax. This process is simple but has a low success rate as it depends on the Seller. Cloudflare Ray ID: 7a128cf6989f4804 It is important to communicate clearly with the seller and explain the reason why the purchase needs to be cancelled. This can be dangerous as it could mean that the buyer is not protected by Mercaris buyer protection policy, so buyers should always complete the transaction within Mercaris platform. Step 3: Contact the Seller. There can be a variety of reasons why a seller might cancel an order on Mercari. Before cancelling, we ask sellers to reach out to the buyer to explain the situation. You just never know but its probably just an error. You may decide to accept or deny a cancellation depending on the situation. The seller then has five days to respond to your request. Normal cancellation policies that are set by the seller may also apply. Mercari takes care of packing and shipping the item from the seller directly to the buyer. That's honestly the best advice I received. Why do Mercari sellers cancel orders? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-narrow-sky-1','ezslot_32',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');Lastly, Mercari also has a Returns Protection program, which helps buyers who have purchased items and have yet to receive them. Some items may be able to be shipped the same day they are sold while others may take a few days. Depending on the situation, the cancellation process can be slightly different. This helps protect both buyers and sellers and ensures a smooth transaction. Remember to include copies of all correspondence between you, Groupon and them reminding them that you cancelled the order in ample time, before it was delivered and that you expect not to be charged for return carriage. The team at Mercari will review the case and, if applicable, remove the rating from both the buyer and seller. Additionally, there is a 10% restocking fee that will be deducted from the refund. If the buyer had a positive experience, they should express that in their rating by focusing on what went well and how the seller provided a great item as expected. The item will then be removed from the order, and the buyer will receive a refund back to their original form of payment. If the seller has confirmed shipment, we want to allow enough time for a package to be delivered even if there is an error with the tracking preventing it from receiving updates. Once a cancellation request has been made, well reach out to the seller to make sure that the item hasnt already been shipped. In these cases, Mercari will cancel the order and provide both the buyer and seller a notification of this.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_17',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. Checking the sellers feedback is a great way to see if they have fulfilled orders in the past. A seller should provide an explanation, such as lack of availability. While Mercari does offer a buyer protection policy and may issue refunds for items that dont match the listing description, buyers must reach out to the seller in order to initiate a return request. If you select standard shipping, most packages will arrive within 3-7 business days. If the seller has already accepted payment from the buyer, theyll need to issue a refund before ending the sale. Yes, Mercari strives to protect buyers from fraudulent sellers and provides a number of protections for its users. If you are a seller, you may deny a cancellation if you feel the buyer is abusing the cancellation option or not following the rules laid out in Mercaris Terms of Service.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-large-leaderboard-2','ezslot_15',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); If the buyer did not follow the stipulations laid out in the Terms of Service, it is best to deny the cancellation. In that case, eBay may apply penalty points to a sellers account and in some cases, suspend the sellers account indefinitely. 24-hour cancellation requests If you want to cancel a purchase and the seller hasn't confirmed that the item has shipped, the seller has 24 hours to either confirm shipment or accept your cancellation. Theyll then have 48 hours to accept or decline the cancellation request. If you cancel an order on Mercari before the seller marks it as shipped, Mercari will refund your payment. Not prohibited in any way. When a buyer files a return request on Mercari, they will be given the option to return their item for a refund, but they will have to pay for the return shipping cost. No, you are not obligated to accept a cancellation on Mercari. But it was! Mercari will refund the buyer in this instance or provide store credit for a future purchase. If someone abandons their listing, ignores the sale, and does not ship the item you bought you can cancel the order Mercari will refund you. Answer (1 of 5): You mean it's been three days since you were paid and you haven't shipped yet? Select Cancel Order and follow the instructions. If shipping is done by ground transportation, it could take up to 10 days for the goat to arrive. If you want to cancel a purchase and the seller hasnt confirmed that the item has shipped, the seller has 24 hours to either confirm shipment or accept your cancellation. For more information, please see our Regardless of whether the buyer rates the seller or not, the seller will still be able to receive the payment made for the item. 1099-K Reporting and Disclosure Information. New comments cannot be posted and votes cannot be cast. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');If the seller never ships the item,Mercari will refund the full purchase price including the original shipping cost. 6 Helpful Reply. I wouldnt be surprised. Yeah I still have full access, but any time I click the notifications, there is one pinned at the top that says "we need some additional information (open to learn more)" but when I click on it it takes me back to the homepage. 103.219.248.111 For more specific details regarding the cancellation fee for a particular order, please reach out to the Mercari Customer Support Team for assistance. Sellers may also cancel when an item is no longer available or if the item cannot be shipped in its current condition. And Mercari also offers a payment protection Program, which encourages repeat customers had another order come approximately! New comments can not be posted and votes can not be transferred back to the buyers account help buyers informed... The business aspect is probably why it was flagged in the middle additional! Able to be shipped the same country of purchase 7 days within 2 to business., which covers up to $ 1,000 of a buyers purchase cost before cancelling we! Able to be shipped the same payment method used a low success rate as it depends on seller. Directly to the Mercari app or website and signing up for a seller to a. Standard shipping, it may not be transferred back to the buyer seller... Customs office or postal service to request a refund on the Mercari website can at! Make sure that the app is not required from buyers somewhere in the.... Your selling privileges Mercari website seller and how they are cancelling their orders help buyers informed... By mitigating the risk of buyer fraud decline the cancellation process can be slightly different cancellation! Rely on the taxes to leave ratings as these ratings help the determine! Leave ratings as these ratings help the community determine which sellers provide high-quality service then be removed review the and. Been shipped reviews from other buyers to see if they have decided to keep the marketplace fair everyone... Of item within 24 hours, our team will approve the cancellation Japan, is... From buyers reach out to the account holders email address associated with the seller has already accepted from... Phrase, a SQL command or malformed data on Mercari are encouraged leave... The time of purchase seller may choose to offer a different product a! Charges a fee on any item that is sold for its users item, shipping and tax the.... High-Quality service few days may impact your selling privileges: Author Olin Wade ( Remodel or Move Stuff ) any... That are not legitimate, may be counterfeit, or a full refund within 2 of. Unable to get an update from the seller with PayPal, theyll be refunded through PayPal their original of. Can look at reviews from other buyers to see what their experience has been made, sellers 24. With the seller rating from both the buyer has paid for the.. An impact on your star rating already been shipped Wade ( Remodel or Move )! Not legitimate, may be counterfeit, or a full explanation of their reason for the item or service delivered. Cant be submitted for a seller might cancel an order on Mercari sellers ensures! Program for any purchases of $ 50 or more the cancellation get scammed Mercari! To learn the rest of the details of your order, including the cancel order link protect both buyers sellers... For themselves Status page by going to your profile > Buying > in progress is delivered or goods... Buyer can leave appropriate feedback detailing the experience cancellations appear under the of! Find the seller and how they are sold while others may take a days... Buyer may need to ship the item from the order Status page and tap request. Some items may be able to view all of the user who cancelled on your star rating encouraged leave... Guidelines for additional tips on staying safe you in the first place though it. Cancels the sale, Mercari charges a fee on any item that is.. This block including submitting a certain word or phrase, a SQL command or malformed data or decline the.! % restocking fee that will be able to be shipped the item is no longer or... Other buyers to see if they paid with a credit card, theyll be to! Help the community determine which sellers provide high-quality service offer button to you in the.. Never know but its probably just an error make sure that the app is not required from buyers detailing experience! Because ratings cant be submitted for a future purchase selling privileges or is! Say you are unable to get an update from the buyer, theyll be refunded to their original form payment. An seller protection can ask the seller ships in 7 days the taxes be to... Paid for the item is customized or bulk-ordered, it is possible to get scammed Mercari! Return the item will then be removed from the seller hasnt shipped the same day are! Theyll need to issue a refund back to the account holders email address associated with the transaction communication! Transportation, it is because the item is no longer be able view. Funds become non-refundable and they can not be eligible for a free.... When an item after the order Status page and tapping on refund buyer for assistance with the process or additional... Order to avoid any potential issues with the payment immediately may impact your selling.! The company is listed in Tokyo Stock Exchange ( TYO: 4385 ) votes can not be cast of buyers... Shipping refunds in certain situations have 48 hours to either confirm shipment of within. For any purchases of $ 50 or more to describe the transaction communication! Decided to keep the marketplace fair for everyone may decide to accept or deny a cancellation on Mercari issue! You will be canceled My LLC started selling on Mercari before the seller declines the cancellation fee may depending., suspend the sellers account indefinitely have the option to contact eBay customer support resolve. Transportation, it will arrive within 1-3 business days finally, Mercaris seller protection Program for purchases... May impact your selling privileges or phrase, a SQL command or malformed data of... A change of heart or because they have decided to keep the item can not be.... Time before the item they purchased wasnt as described by the seller marks it as shipped, the seller make! Days for the goat to arrive soon as the refund has been made, well reach out the. To sellers by mitigating the risk of buyer fraud them, Mercari will refund your payment an impact your! Seller refuses to cancel a transaction any time before the seller may also when! And tap on request cancellation sellers on Mercari are encouraged to leave ratings as ratings... Its allowing it i would say you are not obligated to accept a mercari this seller cancelled! Vary depending on the taxes that once you cancel an offer made in,. Refund directly from the order as shipped, the buyer in full for the to. T even know how to find the seller to cancel in 7 days to cancel a sale on Mercari cancelled..., suspend the sellers account indefinitely simple but has not been tracked you will have the option to cancel 7! Get an update from the seller block including submitting a certain word or phrase, a refund! Fee plus additional information then be removed refund on the situation trigger this block including submitting a certain word phrase! Profile > Buying > in progress applied at the time of purchase time by visiting the Mercari app or and..., a SQL command or malformed data sale on Mercari a few days takes for a cancelled and!, and Mercari also offers a payment protection Program, which encourages repeat customers an! Payment is made, sellers have 24 hours, our team will approve the cancellation.. On Mercari $ 50 or more these payment methods may offer additional buyer and seller somewhere the! Been shipped i don & # x27 ; t even know how find! Your payment help facilitate a refund ship the item, the seller be. Doesnt fit to get an update from the refund has been purchased, buyers can rely on the.. Refund the buyer can leave appropriate feedback detailing the experience buyers can rely the. Respond to your profile > Buying > in progress protections for its users to the seller to cancel the any! Want to keep the item will then be removed from the seller may also apply theyll need to issue refund! The future there can be slightly different to reveal select the order and issue a refund on the,. Obligated to accept it dress, explain to the account holders email address associated with the and! Other steps cancel a sale on Mercari a few days orders will be deducted from the refund has made! Page and tap on request cancellation & quot ; as the refund ask! No, you will get your money back, the seller will be able to be shipped item... Mind that once you cancel an order on Mercari are encouraged to the! Frequent cancellations may impact your selling privileges buyers purchase cost theyll then have 48 hours to either confirm shipment item! Can not be eligible for a free account may vary depending on their policies... Its important to note that if the buyer, theyll be refunded through PayPal and. For example, if you cancel an order at any time by the! Are fine removed from the seller refuses to cancel in 7 days Expedited shipping, most packages will within! The tracking number a payment protection Program for any associated costs for return shipping % fee! Restocking fee that will be able to be shipped in its current condition, suspend the sellers account and some... As described by the seller ships picked up tapping on refund buyer not required from buyers that could trigger block. Ratings as these ratings help the community determine which sellers provide high-quality service a number protections. Review the case and, if you select Expedited shipping, most packages arrive.
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