The Unemployment Office might be inundated with pending requests, I have a question I accidentally entered my PIN number wrong several times and they said my account was locked Ive not been able to file a claim and I miss five weeks I cannot get anybody on the phone to unlock my account what am I supposed to do with this is getting absolutely ridiculous thank you, Did you ever find out? Same exact situation here. Please assist, regards What is going on? Some of us are stuck. There is just no way I have found including written a letter..if you have any idea please let me know. If you need assistance, please feel free to email us at gov2go-support@egov.com . I took two weeks to file my initial claim because the representatives via phone could not verify me because they didnt have my last employer even though I faxed my W-2 over to the 2 fax numbers they gave me. You can only get help from Virginia Employment Commission one way that we know of and that is by web. They employer has called them with me on the line every day for two weeks begging them to please put him in contact with someone so he can verify I worked for him for over a year but he has been told that they have to wait for the faxes and have, now, no way to tell him or me an ETA on process time for received faxes if they received them. I got an email saying I needed to upload a document. At least add a few updates. Virginia Relay enables people who are deaf, hard of hearing, Deaf/Blind, or speech disabled to communicate by TTY (text telephone). All landlords, regardless of how an application is submitted, are required to use the Virginia W-9. Employment and Wage Data. No further action is required from you at this time. Are you sure this isnt a Youngkin thing? As of today January 24th it is still offline!! If I dont hear from someone soon Im going to file a federal complaint. This is suck crap. Was unable bc I was not given a pin number. I am trying to get SNAP for me and my children and I need the summary of beef its and I have been trying to call and get through for a month now. Theres got to be a way to reach a representative by phone somehow. A tenant must submit an online application via Gov2Go with their appropriate supporting income documentation (this documentation will vary applicant-to-applicant). 8:00 a.m. to 5:00 p.m. ET. The website and phone numbers are endless loops that lead nowhere. The Unemployment Office might be inundated with pending requests. Designed to accelerate COVID-19 testing in communities across the country, our COVID-19 Testing solution supports any size community as they shift back to "open for business." There will be a delay considering the pendency. This entire system is a joke. TeleGov Helps Government Deliver Critical Services and COVID-19 Vaccines. Please call during off-peak hours for a better response. However, if a tenant is deemed eligible and submits an application, their landlord will receive updates on the application status via email. They all should be ashamed of them selves. ET, 877-345-8179 The Unemployment Office might be inundated with pending requests. It actually has come up a few times but you cant login as it tells you they cant confirm your digital identity. Hi Sam, Your Personal Assistant for Government All I can ask you to do it to keep trying all channels. the website require pin to get the 1099G. ET, 855-260-3274 Please do consider visiting an office in the vicinity if feasible. been trying to find out when we might recieve loss wage pay, My card keeps sayin decline but I have money up there also chip stopped working, I have tried and tried to go on the Gov2Go app but I have had no luck I really need the LWA I'm still out of work waiting to return to work on November 2nd for Roanoke City schools I hope that I don't miss out on the 300 extra a week, The app stopped working even I tried to file for the lwa then deleted it and reopened my pua claim. If you are having trouble with your Virginia Debit card, you can call them at their Toll-Free Phone number: 1-855-832-9273. They may have changed the layout/design. Please log in to explore relevant options. The portal error message reads: We are unable to verify your digital identity. Is there somewhere online that I can retrieve and print those forms, to retrieve benefit weeks since February? Please try checking the payment status online. Tracy Mills. Have you tried setting up your PIN online? There are thousands in the same boat. ET eBenefits technical support 800-983-0937 Hours: Monday through Friday, 8:00 a.m. to 8:00 p.m. The system is completely broken. If you do not see your affiliated company/companies listed, please contact rrpsupport@egov.com to receive direct assistance. I was told to copy my DL, S.S. card and birth certificate and send it to a report team in Grundy, VA ??? Please refer to the Landlord User Guideto submit a complete application. Virginia Employment Commission does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. ET Other VA support Women Veterans hotline 855-829-6636 Hours: Monday through Friday, 8:00 a.m. to 10:00 p.m. Tried calling to get a live rep on the phone but all Im getting is the automated service! ET, 800-749-8387 877-294-6380 If you are facing eviction, call 1-833-663-8428 (1-833-NOEVICT). I received a letter stating I am eligible for unemployment. Then they give you another number, which guess what..its another dead end and you will most likely be hung up on by a machine. I was told again that many faxes are not being received even when the sender receives a confirmation the fax was successfully transmitted. Please call/email the Unemployment Office. website. Ive been trying since March 1st! ET I need help and money ASAP. ET There was a number on the letter and when I called the number it said they dont see they sent me any letter for me to call and it hangs up. Hes been unemployed due to Covid since March and has spent hours every day trying to get through. I have also been trying to reach a live person with no luck. Odd, since I've been working steady with the same company for the past 15+ years. ET, 855-784-8838 The # 866-832-2363 it keeps hanging up on me . This would relieve all the call centers volume greatly. This is just ridiculous. Saturday, 8:00 a.m. to 6:30 p.m. I NEED TO REST MY ACCOUNT . I can understand your situation. ET VA health benefits hotline 877-222-8387 Hours: Monday through Friday, 8:00 a.m. to 8:00 p.m. I have called everyday sometimes up to 50/100 times a day. I had a mistake on my last name when I applied for EB and I was trying everyday to talk to a customer representative but couldnt reach to any one so how can I fix this issue, is there some type of help that I could get Ive been contacting the VC of Richmond Virginia for 2 months now finally got in touch with someone about a month ago put in the claim for fraud and victim of identity theft Im just trying to figure out how do I resend one to try to figure out when will I be receiving my payments again I have not received them in 3 months since even identifying the problem from the beginning again how do I reach anyone I cant get ahold of anyone. Looks like someone has to update the system. I cant get through to customer service for this. They got my benefits I believe since Oct 2020. I been trying to get my PIN number I cant get Thur to unemployment I been calling for weeks. I call the customer service number, but it doesnt even give me the option to wait for an operator. Please login to the Unemployment Offices website to access the statement under your account. The biggest thing is when you have a problem you cant get in to see whats wrong. All I need is a pin but I cant get it because Im either hung up on or left on hold for over half an hour before being hung up on. Hours: Monday through Friday, This is the website you should be using https://www.vec.virginia.gov/unemployed. Learn more, watch our video My gmail has changed and so has my phone number. I am trying to be patient but at this point its just unreasonable. Cannot get into the portal and after making the initial claim with customer service even after reset of the login. Cant confirm digital identity?!?!?!?? What next. 7:30 a.m. to 7:00 p.m. I would gladly wait in the phone queue, until somebody can pick up the phone; however, the only options available are to hear the details about my claim, or to hang up and leave. Before sharing sensitive information, make sure you're on a federal government site. 600 East Main Street, Suite 300 Gov2Go - Help and Support Help and Support gov2go Support Welcome to gov2go support. Being told there is no way to fix it and it was money my family desperately needed. They told me to call so I dont loose the 11 weeks. This site is privately owned and is not affiliated with any government agency. If they have to spend 1-3 hours a day on the phone everyday for 3-5 months to get benefits and lose a home, car or cant afford utilities or food due to the time it took to get payment what good are the VEC benefits? ET, 800-733-8387 People depend on benefits when let go. Just tried 3x times to file an initial claim and your end goes silent. Hours: Monday through Friday, All Rights Reserved. I opened a claim 2 months ago and have outstanding issues that need to be resolved. I applied back on Oct 5 2020 and the only response I got was theres a outstanding issue on my claim. The user name and password are correct but the log in button does not take it. Customer service just says, we know, we cant do anything about it. Please contact the Customer Contact Center at 1-866-832-2363 for further assistance. Calling this number does not resolve the error. PLEASE, My name is Benjamin Jamal Stone Ive been having trouble verifying my identity I just emailed the Virginia fact-finding interview paper and I faxed it all put all the information to prove my identity I really need help were getting myself verified I filled out all the necessary papers and I sent all the documents can someone please help me. !surviving off free school foods through the week. I had all my documentation from my doctor and so did H.R from my past job! The people in leadership dont seem to have a clue one how to run a state government and the agencies. This makes no sense to me because I have never received unemployment since my first filing in March 2020. It might be tough to find a live agent. but some how Im suppose to survive please help. Ive sent emails and faxes but have never received anything back. It's our job to connect people, technology and government. This same thing is happening to me, have you gotten any response?? 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